Digital host for a co-working space in Colombia
Tierra FirmeBogotá, Colombia2026
An AI system trained on Tierra Firme's real knowledge that responds to WhatsApp and emails 24 hours a day — no fabricated answers, no sales pressure, with the warm tone of a host.
The challenge
Every query,
a disruption
Tierra Firme is a community in Colombia since 2013 — a space where people and organizations work, grow, and collaborate. With a small team and clear values, they're not looking to fill an office: they're building community.
The problem was operational: WhatsApp and email queries came in at all hours. Questions about spaces, prices, and availability that required personal attention from the team, even on weekends. Every response interrupted real work.
The solution
A system of 4 interconnected flows
We designed and implemented an automation system trained on Tierra Firme's real knowledge. No generic chatbots. No fabricated answers. Hallucinations minimized through RAG.
Client writes
WhatsApp or email with questions about spaces, prices, or visits
n8n orchestrates
4 automatic flows receive, process, and route each message to the right agent
AI reasons
Claude consults Tierra Firme's knowledge base and drafts a precise response
Response sent
The client receives an instant reply, day or night, any day of the week
The 4 flows
What each part of the system does
Knowledge Base
Tierra Firme's documents — spaces, prices, philosophy — are automatically processed from Google Drive and indexed in a vector database (Pinecone). When the client updates a document, the AI learns on its own, with no manual intervention.
WhatsApp Bot
Responds to queries 24/7 like a warm host, never like a salesperson. Recommends the best-fit space, provides real prices, and invites visitors to tour the space. It has conversation memory and only shares the booking link at the right moment.
Email Agent
For each incoming email, the agent drafts an intelligent reply that the team reviews and sends. Combines AI efficiency with human oversight — the team stays in control without starting every response from scratch.
Visit Confirmation
When someone books a visit via Google Calendar, the system automatically detects the reservation and sends a personalized WhatsApp confirmation — with the visitor's name and date.
Results
What changed
Total availability
The system responds at any hour, independent of business hours or the team's schedule.
Real data
All prices and details come from the verified knowledge base. Zero fabricated answers.
Sales pressure
Host tone in every interaction. The bot never pressures, never exaggerates, never promises what it can't deliver.
Have a similar challenge?
Tell us which processes are taking up your time. We'll find the automation that makes sense for your business — no complications.